Hong Kong Airlines Cancellation Policy

What Is Hong Kong Airlines Cancellation Policy?

The cancellation policy of Hong Kong Airlines explains how to cancel a flight and the situation under which you will be refunded or not. The calculation of your refund and charges primarily depends on your types of ticket type, and the time of cancellation. There are instances where some cancellations can be eligible for a full refund in case the cancellation has been done in a stipulated duration after the booking. 

Know the Hong Kong Airlines Cancellation Policy as follows:

• You are allowed to book and cancel the booking within 24 hours of purchase with no charges.
• When you cancel within 24 hours, you can be charged cancellation fees based on the type of fare that you are on and the distance to the departure date.
• Unutilized ticket refunds can be subject to refunding of the ticket fare, government taxes, and fees, depending on the conditions of the ticket.
• You would have to make a refund request or cancellation request before the scheduled departure, and in certain cases, not later than 60 days after the flight.
• The cancellation and rebooking charges can be waived in case your flight is cancelled or rebooked by Hong Kong Airlines.
• Without cancelling, in case you fail to meet your flight, you might not be able to get a refund.
• You are able to cancel your flight and get money back via the airline site, mobile app, or airport visit; those ones done via travel agents have to be cancelled via them.

How to cancel a Hong Kong Airlines flight?

Your Hong Kong airlines flight reservation can be done online, by phone or at the airport. The procedure of cancellation on a step-by-step basis is as follows:

1. Cancel via Website

• Visit the Hong Kong Airlines website.
• Click on “Manage Booking”.
• Enter your booking reference as well as your last name.
• Choose the flight you want to cancel.
• Confirm cancellation following prompts.
• Request a refund when necessary.

2. Cancel by Phone

• Dial the Hong Kong Airlines customer support 1(808)900 8120.
• Give your booking reference and travel.
• Request them to cancel your flight.
• The representative will cancel your reservation.
• You will receive a confirmation via email. 

3. Cancel at Airport/Ticket Office

• Go to the airport counter.
• Meet with Hong Kong customer service member.
• Show your documents and ticket details.
• Ask them to cancel the flight.
• Make a refund request (where necessary).
• Receive a receipt of cancellation.

What if the cancellation is caused by Hong Kong Airlines?

If the cancellation is caused by Hong Kong Airlines, here’s what happens:

• You are entitled to a complete refund if the cancellation is caused by the airline due to a technical error, bad weather, staff shortage, etc. 
• The airline can provide you with other flight alternatives at no additional fee in case you would like to rebook.
• The cancellation will be communicated to you through email or SMS and the options will be made known.
• The refund or rebooking requests can be done through the site, the customer care or the airport ticket office.

What is the refund policy of Hong Kong Airlines?

• You will be able to receive a refund of unused tickets as per the Hong Kong Airlines Refund Policy, but the refund amounts will vary depending on your type of fare.
• The non-refundable tickets can only refund taxes and fees and not the ticket fare.
• Refundable tickets mean that you will be refunded the fare and fuel surcharges, and booking charges.
• The request for refunds should be prior to departure or within the entitlement of fare rules.
• If Hong Kong Airlines cancels your flight, refund fees are waived, and you receive the full amount.
• The refund of tickets purchased through the travel agents should be done through the agent and not the airline itself.

Conclusion 

Hong Kong Airlines has very liberal cancellation policies, which means that within a period of 24 hours, one can receive a full refund, whereas the unused tickets are refunded in different forms. The airline waives cancellation fees, and it is possible to cancel online, by telephone, or on the airport.